Direct Video Calling Increases Access for Deaf Citizens

Technology has given us incredible new tools to communicate with friends, family, and colleagues, and all Americans should enjoy these benefits — including, and especially, those with disabilities.

For those with hearing or speech impairments, digital video and other tools have helped these communities stay connected and working, rather than isolated. So, as the White House celebrates the 25th anniversary of the Americans with Disabilities Act, we’re announcing some new steps to help the government stay accessible to all Americans using the latest technology. 

We are pleased to announce that two agencies that routinely interface with the disabilities community — the U.S. Census Bureau and the Equal Employment Opportunity Commission (EEOC) — will soon be taking up direct video calling technology to allow Deaf citizens to communicate directly with American Sign Language (ASL)-fluent call operators there. This work responds to the President’s 2011 executive order calling upon agencies to use technology to improve customer service, and is another step in the right direction.

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